Leadership/Supervision Training

Customized Supervision Training Modules for Your Business

Designed to address the needs of those moving into supervisory or team leader positions.

Available in Standard or Customizable Formats:

Standard Training is delivered once per quarter, has a set 8-hour curriculum, and is billed per individual attendee.

Customized Training is billed by the hour for a group of 6-25 participants from a specific company and may be delivered in blocks of 2-20+ hours. Choose any of the topics that will benefit your organization.

Introduction to Supervision Modules

Leadership & Supervision

  • Leadership styles
  • Assessment exercise
  • Credibility
  • Leadership skills
  • Changing roles
  • Company policies & behaviors

Effective Communication

  • The communication cycle
  • Communication components
  • Communication barriers
  • Managing nonverbal communication
  • Demonstration exercise
  • Effective Listening

Teamwork

  • Effective teams defined
  • Why teams work
  • Guidelines for effective teams
  • Group exercise
  • Team synergy

Conflict/Confrontation

  • Conflict: The Good, the Bad, the Ugly
  • Understanding triggers
  • Exercise: What is conflict?
  • Constructive conflict management
  • Demonstration exercises

Goal Setting

  • What are goals and why do we need them?
  • S.M.A.R.T. goals
  • Goal implementation
  • Setbacks
  • Demonstration exercise

Problem Solving

  • Six step problem solving model
  • In-depth review/discussion – each step
  • Group exercise

Customer Service

  • Communication in customer service
  • Dealing with the difficult customer
  • De-escalation strategies

Modules Recommended for Second Level Supervisors

Feedback/Change

  • Effective vs. ineffective feedback
  • Principles of basic feedback
  • I-statements
  • Resistance to change
  • Demonstration exercise

Time Management/Delegation

  • The ten commandments of time management
  • Prioritization
  • Delegation
  • Demonstration exercises

Human Resources and the Supervisor

  • Understanding alphabet soup (laws)
  • Difficult situations
  • Documentation
  • Practice scenarios

DiSC and Psychology of Leadership

  • Understanding DiSC Profiles and their impact on leadership and management behaviors

Coaching

  • Coaching vs. mentoring
  • Coaching roles
  • Effective coaching skills
  • Benefits of coaching
  • Demonstration exercises

MBTI (Myers Briggs)

  • Myers Briggs Assessment
  • Psychology of leadership

Emotional Intelligence

  • The history of Emotional Intelligence
  • Goleman’s model
  • Ways to develop Emotional Intelligence
  • Does Emotional Intelligence matter?
  • Practical scenarios and applications

“Very engaging and fun, and had a lot of
good information.”

“I think this a great program for team leads
and zone leaders. The quotes at the end were
very motivating.”

“Great class! Changed my way of thinking.”

“I loved the activities. It kept us engaged
and having fun, but it also helped us gain
knowledge from it.”

(I learned) “The importance of trust and
communication within the workplace.
Different views for different situations. How
to better handle myself.

Need a topic you don’t see? Contact us – we can develop training specific to your needs.

Randy Blankenship
Manager of Workforce Development
419-755-4767
rblankenship@ncstatecollege.edu

Click here to request more information about Workforce Development.