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North Central State College North Central State College

Leadership/Supervision Training

Customized Supervision Training Modules for Your Business

Designed to address the needs of those moving into supervisory or team leader positions.

Available in Standard or Customizable Formats:

Standard Training is delivered once per quarter, has a set 8-hour curriculum, and is billed per individual attendee.

Customized Training is billed by the hour for a group of 6-25 participants from a specific company and may be delivered in blocks of 2-20+ hours. Choose any of the topics that will benefit your organization.

Introduction to Supervision Modules

    • Leadership styles
    • Assessment exercise
    • Credibility
    • Leadership skills
    • Changing roles
    • Company policies & behaviors

    • The communication cycle
    • Communication components
    • Communication barriers
    • Managing nonverbal communication
    • Demonstration exercise
    • Effective Listening

    • Effective teams defined
    • Why teams work
    • Guidelines for effective teams
    • Group exercise
    • Team synergy

    • Conflict: The Good, the Bad, the Ugly
    • Understanding triggers
    • Exercise: What is conflict?
    • Constructive conflict management
    • Demonstration exercises

    • What are goals and why do we need them?
    • S.M.A.R.T. goals
    • Goal implementation
    • Setbacks
    • Demonstration exercise

    • Six step problem solving model
    • In-depth review/discussion – each step
    • Group exercise

    • Communication in customer service
    • Dealing with the difficult customer
    • De-escalation strategies

Modules Recommended for Second Level Supervisors

    • Effective vs. ineffective feedback
    • Principles of basic feedback
    • I-statements
    • Resistance to change
    • Demonstration exercise

    • The ten commandments of time management
    • Prioritization
    • Delegation
    • Demonstration exercises

    • Understanding alphabet soup (laws)
    • Difficult situations
    • Documentation
    • Practice scenarios

    • Understanding DiSC Profiles and their impact on leadership and management behaviors

    • Coaching vs. mentoring
    • Coaching roles
    • Effective coaching skills
    • Benefits of coaching
    • Demonstration exercises

    • Myers Briggs Assessment
    • Psychology of leadership

    • The history of Emotional Intelligence
    • Goleman’s model
    • Ways to develop Emotional Intelligence
    • Does Emotional Intelligence matter?
    • Practical scenarios and applications