Help Desk/Desktop Support Certificate

Help Desk/Desktop Support Certificate

This certificate program allows students to complete a series of coordinated courses in a shorter period of time than an associate degree. Students in associate degree programs may benefit from adding a certificate to their areas of expertise. A minimum of a 2.00 grade-point average must be obtained for all required courses in order to receive a certificate.

Upon successful completion of a certificate program, a Certificate Request form must be completed in the Student Records Office in order to receive a certificate.

Required Courses

Courses

ITEC 1610 - IT Essentials

This course covers the fundamentals of computer hardware and software as well as more advanced concepts such as security, networking, and the responsibilities of an information and communications technology (ICT)professional. The curriculum helps students prepare for entry-level ICT career opportunities and the CompTIA A+ certification. CTAG# CTIT014

Credit Hours: 3
Lecture Hours: 2
Lab Hours: 2

ITEC 1620 - Wireshark 101

This course provides a starting point for analyzing network traffic, troubleshooting network performance, and detecting network security related incidents. Students will capture, filter, and analyze network traffic based on network protocols, applications, and data origin.

Credit Hours: 2
Lecture Hours: 1
Lab Hours: 2
Required Prerequisite Course: Take ITEC 1640 with a minimum grade of C-

ITEC 1640 - Introduction to Networks CCNA1

This is the first course in a series of three. The curriculum provides a comprehensive introduction to the networking field and in-depth exposure to fundamental networking, LAN switching, wireless LANs, basic routing, Cybersecurity, WAN concepts, VPNs, QoS, virtualization, and network automation. Threaded throughout the course are security concepts and skills including threat mitigation through LAN security, ACLs, and IPsec. Through hands-on lab activities, students learn how to implement network technologies and troubleshoot common issues. This course, together with ITEC 1645 and ITEC 1665, prepares students for Cisco's CCNA certification exam.  CTAG: CTIT007

Credit Hours: 2
Lecture Hours: 1
Lab Hours: 2

ITEC 1645 - Switching, Routing, and Wireless Essentials CCNA2

This is the second course in a series of three. The curriculum provides a comprehensive introduction to the networking field and in-depth exposure to fundamental networking, LAN switching, wireless LANs, basic routing, Cybersecurity, WAN concepts, VPNs, QoS, virtualization, and network automation. Threaded throughout the course are security concepts and skills including threat mitigation through LAN security, ACLs, and IPsec. Through hands-on lab activities, students learn how to implement network technologies and troubleshoot common issues. This course, together with ITEC 1640 and ITEC 1665, prepares students for Cisco's CCNA certification exam.  CTAG: CTIT008

Credit Hours: 2
Lecture Hours: 1
Lab Hours: 2

ITEC 1690 - Network Security (Security+)

This course helps students acquire the knowledge and skills required to identify risk and to employ risk mitigation activities that ensure infrastructure and operational security with respect to network and data confidentiality, integrity, and availability. Students will use a variety of tools to capture, analyze, and generate network traffic. Students will also gain an awareness of applicable security policies, laws, and regulations. This course prepares students for the CompTIA Security+ certification exam.

Credit Hours: 3
Lecture Hours: 2
Lab Hours: 2
Required Prerequisite Course: Take ITEC 1420 or ITEC 1610 with a minimum grade of C-.

ITEC 1810 - Microsoft Office for IT Professional

This course prepares students to use the advanced features of Microsoft Office in a business environment. The skills learned in this course will prepare students to support business users, use the integrated tools within Microsoft Office, and apply advanced skills for analysis, reporting and presentations. Students are expected to be familiar with the fundamentals of Microsoft Windows, Word, Excel, Access, and PowerPoint. Upon completion, students should be able to demonstrate competency by producing integrated presentations, documents, spreadsheets, and relational databases. Semesters Available: Day-F Eve-F

Credit Hours: 3
Lecture Hours: 2
Lab Hours: 2
Required Prerequisite Course: Take CISS 1020 or appropriate score on the Computer Literacy Assessment.

Total Credit Hours: 15