Help Desk Desktop Support

Help Desk/Desktop Support Certificate

This certificate program allows students to complete a series of coordinated courses in a shorter period of time than an associate degree. Students in associate degree programs may benefit from adding a certificate to their areas of expertise. A minimum of a 2.00 grade-point average must be obtained for all required courses in order to receive a certificate.

Upon successful completion of a certificate program, a Certificate Request form must be completed in the Student Records Office in order to receive a certificate.

Course: ITEC 1610
Course Title: IT Essentials
Credits: 3
: No
: No
Course: ITEC 1620
Course Title: Wireshark 101
Prerequisites: ITEC1640**
Credits: 2
: No
: No
Course: ITEC 1640
Course Title: Introduction to Networks CCNA1
Credits: 2
: No
: No
Course: ITEC 1645
Course Title: Routing, Switching and Wireless Essentials CCNA2
Prerequisites: ITEC1640**
Credits: 2
: No
: No
Course: ITEC 1690
Course Title: Network Security (Security+)
Prerequisites: ITEC1420** or ITEC1610**
Credits: 3
: No
: No
Course: ITEC 1810
Course Title: Microsoft Office for IT Professionals
Prerequisites: CISS1020 or pass Computer Literacy Assessment
Credits: 3
: No
: No

** Minimum grade of C- required