Help Desk/Desktop Support Certificate
Help Desk/Desktop Support Certificate
This certificate program allows students to complete a series of coordinated courses in a shorter period of time than an associate degree. Students in associate degree programs may benefit from adding a certificate to their areas of expertise. A minimum of a 2.00 grade-point average must be obtained for all required courses in order to receive a certificate.
Upon successful completion of a certificate program, a Certificate Request form must be completed in the Student Records Office in order to receive a certificate.
Required Courses
Courses
ITEC 1610 - IT Essentials
This course covers the fundamentals of computer hardware and software as well as more advanced concepts such as security, networking, and the responsibilities of an information and communications technology (ICT)professional. The curriculum helps students prepare for entry-level ICT career opportunities and the CompTIA A+ certification. CTAG# CTIT014
ITEC 1620 - Wireshark 101
This course provides a starting point for analyzing network traffic, troubleshooting network performance, and detecting network security related incidents. Students will capture, filter, and analyze network traffic based on network protocols, applications, and data origin.
ITEC 1640 - Introduction to Networks CCNA1
This is the first course in a series of three. The curriculum provides a comprehensive introduction to the networking field and in-depth exposure to fundamental networking, LAN switching, wireless LANs, basic routing, Cybersecurity, WAN concepts, VPNs, QoS, virtualization, and network automation. Threaded throughout the course are security concepts and skills including threat mitigation through LAN security, ACLs, and IPsec. Through hands-on lab activities, students learn how to implement network technologies and troubleshoot common issues. This course, together with ITEC 1645 and ITEC 1665, prepares students for Cisco's CCNA certification exam. CTAG: CTIT007
ITEC 1645 - Switching, Routing, and Wireless Essentials CCNA2
This is the second course in a series of three. The curriculum provides a comprehensive introduction to the networking field and in-depth exposure to fundamental networking, LAN switching, wireless LANs, basic routing, Cybersecurity, WAN concepts, VPNs, QoS, virtualization, and network automation. Threaded throughout the course are security concepts and skills including threat mitigation through LAN security, ACLs, and IPsec. Through hands-on lab activities, students learn how to implement network technologies and troubleshoot common issues. This course, together with ITEC 1640 and ITEC 1665, prepares students for Cisco's CCNA certification exam. CTAG: CTIT008
ITEC 1690 - Network Security (Security+)
This course helps students acquire the knowledge and skills required to identify risk and to employ risk mitigation activities that ensure infrastructure and operational security with respect to network and data confidentiality, integrity, and availability. Students will use a variety of tools to capture, analyze, and generate network traffic. Students will also gain an awareness of applicable security policies, laws, and regulations. This course prepares students for the CompTIA Security+ certification exam.
ITEC 1810 - Microsoft Office for IT Professional
This course prepares students to use the advanced features of Microsoft Office in a business environment. The skills learned in this course will prepare students to support business users, use the integrated tools within Microsoft Office, and apply advanced skills for analysis, reporting and presentations. Students are expected to be familiar with the fundamentals of Microsoft Windows, Word, Excel, Access, and PowerPoint. Upon completion, students should be able to demonstrate competency by producing integrated presentations, documents, spreadsheets, and relational databases.