Tech Support Center

This is a resource page for all things technology related for North Central State Online. You will find various video and PDF document links for help and troubleshooting. There are also links for free software and application downloads as well as how-to documents and videos for using software.

GETTING STARTED

Your NC State Username & Password – This guide will help explain to you what your user name and password is, how it is created, and the various software this username and password will be used for.

Student MyNC Account – Your MyNC account offers you the ability to access your class schedule, grades, financial aid records, search courses, perform degree audits, and register for classes from one centralized online location. This guide reviews some basic functions of this software.

Student Email & Office 365 – Click here for general information about your email and your free subscription to Office 365 (Word, Excel, Powerpoint, etc.)

Canvas Quick Start Guide: Video | PDF

Zoom Quick Start Guide: Video | PDF

TROUBLESHOOTING & HOW-TO GUIDES

Canvas (the Canvas support website) – link

Zoom (the Zoom support website) – link

Using your NCSC Email (the Microsoft Outlook support website) – link

Microsoft Office (the Microsoft Office support website) – link

APPS/SOFTWARE DOWNLOADS

Updated Web Browser – Recommend either Chrome or Firefox

Desktop Zoom App – Zoom Client for Meetings

Office 365 – link

Acrobat PDF Reader – download

MOBILE APPS

Canvas – Android | IOS

Zoom – Android | IOS

Office 365 – link

MY PASSWORD SERVICES

This guide will explain how to maintain and update your password.

My Password Services – link

Live Support

Canvas/Zoom
419-755-4706
7:00am – 4:00pm Mon-Fri
mwelker@ncstatecollege.edu

 

Email/MyNC/Password
419-755-4734
7:30am – 4:30pm Mon-Fri
vkissel@ncstatecollege.edu

 

*calling is the preferred method of communication, email responses may have a longer delay