Tech Support Center

This is a resource page for all things technology related for North Central State Online. You will find various video and PDF document links for help and troubleshooting. There are also links for free software and application downloads as well as how-to documents and videos for using software.

GETTING STARTED

Your NC State Username & Password – This guide will help explain to you what your user name and password is, how it is created, and the various software this username and password will be used for.

Student MyNC Account – Your MyNC account offers you the ability to access your class schedule, grades, financial aid records, perform degree audits, and request transcripts from one centralized online location. This link will take you directly to the software. Click on the login link in the upper right hand corner.

Student Email & Office 365 – Click here for general information about your email and your free subscription to Office 365 (Word, Excel, Powerpoint, etc.)

Canvas Quick Start Guide –Video | PDF

Canvas Quick Start Step-by-Step Guideslink

Canvas Android Phone App Guideslink

Canvas IOS Phone App Guides link

Zoom Quick Start Guide –Video

TROUBLESHOOTING & HOW-TO GUIDES

Canvas (the Canvas support website) – link

Zoom (the Zoom support website) – link

Using your NCSC Email (the Microsoft Outlook support website) – link

Microsoft Office (the Microsoft Office support website) – link

APPS/SOFTWARE DOWNLOADS

Updated Web Browser – Recommend either Chrome or Firefox

Desktop Zoom AppZoom Client for Meetings

Office 365link

Acrobat PDF Readerdownload

MOBILE APPS

CanvasAndroid | IOS

ZoomAndroid | IOS

Office 365link

MY PASSWORD SERVICES

My Password Serviceslink

Live Support

Canvas/Zoom
419-755-4706
7:00am – 4:00pm Mon-Fri
mwelker@ncstatecollege.edu

 

Email/MyNC/Password
419-755-4734
7:30am – 4:30pm Mon-Fri
vkissel@ncstatecollege.edu

 

*calling is the preferred method of communication, email responses may have a longer delay